Return & Refund Policy

At Ilias Global, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return and refund subject to the following conditions:

Eligibility for Returns

• Products may be returned within 14 days from the date of purchase.
• The product must be unused, unopened, and in its original condition.
• The original safety seal and packaging must remain intact and unbroken.
• Proof of purchase (order number or receipt) must be provided.

Non-Returnable Items

We cannot accept returns for:

• Products with broken or damaged seals.
• Opened, used, or partially consumed products.
• Products damaged due to misuse or improper handling.
• Promotional, clearance, or special-order items unless required by law.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to the original payment method within 5–10 business days.
• Original shipping and handling charges are non-refundable unless the return is due to our error or a defective product.

Return Shipping

Customers are responsible for return shipping costs unless the product was received damaged or incorrect.

Contact Us

For return requests or questions regarding this policy, please contact our Customer Service Department before returning any product.

By placing an order through our website, you agree to the terms of this Return & Refund Policy.